What to do with a broken Kindle (aka the worst weekend ever!)

I have just spend a horrible week.  I am the (not so proud) owner of a broken Kindle.

I don’t know how I did it.  I carry my Kindle with me everywhere. My husband jokes that it’s like a third arm and I would miss it just as much as an arm if I were to lose it.  Well, I was about to prove him right.

I went to bed early as I was deeply engrossed in a book and desperate to know what happened next.  I got my Kindle out of it’s case, but the screen was covered in funny lines.  My blood ran cold.  I immediately went to my computer, logged into Amazon and did a search to see if I could find out what was wrong.  I was hoping beyond hope that it was a software error but deep down I knew it was more serious.

I had a really sick feeling in my tummy as I called Kindle support (I know that a few of you out there will be wondering what there was to get so upset about, so I’d broken my Kindle, but it was only an e-reader, it wasn’t like the world had ended…but once you own a Kindle you will understand where I’m coming from).

So, within a few minutes Amazon support had called me back and told me the worst.  My Kindle has passed over and there was no second coming.  But not all was lost.  Despite my Kindle being six months out of warranty, they were willing to provide me with a brand spanking new kindle for a fraction of the new price.

Three days later I have my new Kindle, all shiny, with my previous content all loaded up.  I have to say that customer service at Amazon is beyond exceptional.  It was way more than I ever expected.  I just expected them to tell me that my Kindle was broken and it was out of warranty.  I was hoping they might say they could fix it…never in a million years did I expect them to say, here, have a new one!!!

Compare this to my brother-in-law’s experience with his Nook that broke whilst under warranty, online Nook and Barnes and Nobel stores all played ‘pass the buck’ whilst he was left without an e-reader to use.  I will be recommending Amazon to anyone who will listen!!!

If you’ve got problems with your Kindle, go to: Amazon Kindle Help


If you’ve had a problem with your ereader, whether an Amazon one or another one, I’d love to hear about your experiences…please leave me a comment below 🙂